Payments: Stripe, end to end
Card payments run entirely on Stripe. Card numbers never touch Orderly servers — customers pay on Stripe-hosted, PCI-DSS compliant payment pages. You are the merchant of record; funds settle to your own Stripe account.
Security & trust
Your money and your data, handled like they're ours.
A payments product earns trust with architecture, not adjectives. Here is how Orderly is built.
WhatsApp: official Business API
Orderly connects through Meta’s official WhatsApp Business API with signed webhooks — not unofficial clients or phone emulation that risk your number being banned.
Data isolation per restaurant
Multi-tenant architecture with strict per-restaurant scoping: your menu, orders, conversations, and customer data are isolated and never visible to other restaurants.
Access control & audit
Granular staff permissions, biometric unlock and idle auto-lock on shared devices, per-device sessions, and an append-only audit log of every change with AI-vs-human attribution.
AI guardrails
The ordering agent validates every cart against your live menu before checkout. Routine questions are answered deterministically. The recovery agent is architecturally unable to place orders. Every AI action is logged.
Reliability & retention
Durable message queues with automatic retries mean a network hiccup never loses an order. Conversation data follows a defined retention schedule; diagnostic logs purge automatically.
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